FAQ

☀️ Are you an Australian company?

Balmy Army HQ is located in sunny Queensland and is run by an all-female team. Our products are made right here in Australia, just outside of beautiful Byron Bay.

☀️ Is the Hydration Butter Balm safe?

Absolutely! Our products are 100% natural with no surprise nasties. Our ingredients include plant, mineral and food based extracts to nourish your skin. All ingredients have been formulated to serve the specific purpose of keeping your skin refreshed, revived and super hydrated. GO TO INGREDIENTS

☀️ I have sensitive skin, can I use your products?

Yes, the combination of avocado oil, aloe vera, coconut oil and cocoa butter that help form our balm are all gentle, soothing and commonly used ingredients to relieve and repair inflammatory skin conditions making it the perfect choice for those with sensitive skin. 

☀️ Your products contain oils and I have oily skin, does it still work?

You bet it does and we actually encourage you to try it! As counterintuitive as it sounds, using oil on oily skin can actually be beneficial. For oily skin, if the skin is stripped of natural oils, it will go into overproduction mode and cause more sebum build-up. Using an oil can help replenish your skin's natural oils keeping it well-balanced and stopping breakouts from occurring. 

Oils tend to get a bad wrap. The word ‘oil’ in general seems to have a negative connotation, often associated with terms like greasy and dirty. But an oil-based formula may be the product your skincare routine is missing, especially living in Australia with all its harsh climates.

Oils not only help rebuild the skin's elasticity but also makes the skin more supple. Since oils are quick absorbing, they help to reinforce the barrier of the skin, making it stronger and less vulnerable.

☀️ How do I use the Hydration Butter Balm?

Our hydration butter balm is the perfect all day, every day moisturiser for smooth, healthy, hydrated skin. This lightweight, non-greasy formula is packed with avocado oil that helps to lock in moisture leaving your skin feeling refreshed and revived. For everyday use, apply a thin layer onto clean, damp skin. Alternatively, apply a thick layer at night before bed for a deep hydrating mask. Also great as a primer under your make-up (let it soak in for about 15 minutes before applying any cosmetics). 

☀️ Do you test your products on animals?

Never and we only work with companies that follow our same passion and belief for animal rights.

☀️ What does certified organic mean?

Balmy Army products are certified COSMOS organic by ACO, Certification Ltd. Processor 11690.
COSMOS stands for "COSMetic Organic and Natural Standard", which sets certification requirements for organic and natural cosmetics products. This standard is recognised globally by the cosmetic industry.

☀️ SHIPPING AND REFUNDS 

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